Frequently Asked Questions

Product Questions

Q: How do I clean the Pauzes Plant Milk Maker?

A: The machine features a self-cleaning function. Simply add water to the container, select the "Clean" program, and let it run. For a deeper clean, the stainless steel components are detachable and can be washed with warm soapy water.

Q: What ingredients can I use with the milk maker?

A: You can use a variety of nuts (almonds, cashews, hazelnuts), grains (oats, rice), seeds (hemp, sunflower), and even vegetables (soybeans, carrots) to make your personalized plant-based milks.

Order and Shipping Questions

Q: How can I track my order?

A: Once your order is dispatched, we'll send you a confirmation email with a tracking number. You can use this number on NZ POST page to monitor your delivery.

Q: What if I receive a damaged or defective product?

A: We're sorry for the inconvenience. Please contact us within 7 days of receiving the product at taurangasalesnz@hotmail.com, and we'll arrange a replacement or refund.

Warranty and Returns

Q: Does the Pauzes Plant Milk Maker come with a warranty?

A: Yes, we offer a 30 days warranty covering any manufacturing defects.

Q: How do I initiate a return?

A: If you're not completely satisfied, you can return the product within 30 days of purchase. Please see our Returns Policy for instructions.

Still Need Help?

If you haven't found the answer you're looking for, please don't hesitate to reach out. We're always happy to assist!

Email: taurangasalelsnz@hotmail.com